Mobile Vikings delivers Vikings Surprises at scale
Mobile Vikings, the virtual provider known by its catchy jingles and striking commercials that appeal to both young and old.
Mobile Vikings is an online mobile operator that focuses on mobile Internet. Because mobile internet has become a necessity for young and old, Mobile Vikings has a large group of customers. Turning them into loyal vikings is their main goal. With that in mind, Mobile Vikings has been regularly sending small gifts to their happy and unhappy Vikings. Yet Sunday helped step up their game professionally in two ways. Instead of sending useless merchandise, we created wearable fashion items like socks and beanies in a branded surprise box. This serves to remind them that they are all equally valuable to the company. On a second hand we helped the virtual provider with logistics and shipping through our platform Sunday Wardrobe. Read on to find out how Sunday’s solutions further boosted positive brand experiences with Mobile Vikings.
Mobile Vikings is mainly targeted at users, called Vikings, who want to surf the Internet as much as possible, at any time. With their no-nonsense approach and interesting offers they are very popular with the 'mobile-data-lovers'!
Yet the challenge is to turn those lovers into loyal Vikings. Mobile Vikings knows that a wearable surprise may bring a Viking victory, but the hassle that comes with it wasn't quite conquered. Until the discovery of our platform; Sunday wardrobe™.
Why would you want to be a 'Viking'?
Mobile Vikings has a mobile and digital first mindset. As a mobile virtual network provider, they don’t manage their own network or have physical locations. Instead, they focus on investing in their users, offering a strong price-quality ratio and also being available where their customers want them to be: via chat and social media.
It’s super simple to switch to Mobile Vikings. You don’t have to do a thing yourself. You keep your current phone number and Mobile Vikings will take care of everything with your current provider. Quality throughout the entire customer journey is extremely important to Mobile Vikings. If you are not happy with your purchase within 30 days, you will receive a complete refund.
Moreover, they’re the only provider committed to helping you pay nothing for your phone bill. Through shopping online with their Viking Deals, you can earn Viking Points that can reduce your bill all the way to zero. Enough reasons to join Mobile Vikings, right?
There’s more! In addition to all of these advantages, Mobile Vikings has a super fast and friendly helpdesk. Did you know that when you call them during their working hours, you’ll get to talk to someone within 20 seconds?
The sense of community has been a key pillar in Mobile Vikings' story as a brand and company for a long time. For example, they don’t refer to their users as customers, but as Vikings. This way, the Vikings feel even more involved and are truly part of the Mobile Vikings family.
With that in mind, Mobile Vikings has been regularly sending small gifts to their Vikings for a while now. This serves to remind them that they are all equally valuable to the company.
This used to be done on a pretty small scale. As the Mobile Vikings community quietly expands, it becomes difficult to keep track of all the data and send everything out on a regular basis. We at Sunday immediately came to the rescue with the Sunday Wardrobe™!
Sunday Wardrobe™ is our platform that helps companies to send out packages to the customer in an efficient and strategic way. The parcels get a personal touch and are hugely time-saving for the companies. All they have to do is provide us with the details of their customers and we will do the rest!
Sunday Wardrobe™ has a lot of advantages. It saves a lot of time and money and it's very easy to use. With Sunday Wardrobe™ you don't have to deal with a large stock and everything runs smoothly. The logistics are taken care of by us. Sunday Wardrobe's impact is easy to quantify and you can monitor everything. Furthermore, when we send 50 packages, we plant a tree somewhere in the world. Sunday Wardrobe™ therefore provides benefits for both people and the planet. A real win-win situation!
Our team of merchandise specialists will assist you in putting together the perfect box, based on achieving your goals. We always start with a personal meeting to determine your needs and then we go over how you can best invest in merch boxes. After the concept is approved, we start producing the individual items and the box. After the boxes are finished, we ship them so you don't lose any time.
We assist you in developing strategies for sending out the boxes. The boxes can also be integrated with tools that you already use. The gifts can be linked to your HR/CRM tool so that employees receive a package on their birthday, for example. We take care of the logistics so that you can enjoy the result without losing any time!
Something went wrong? That socks!
Mobile Vikings chose to use both socks and beanies. They talk about 'happy surprises' versus 'sad surprises'. Vikings serve like ambassadors for Mobile Vikings so they want to make the happy Vikings even happier and the less happy Vikings still happy.
When, for some reason, Vikings are unhappy with the service, they receive a nice pair of socks saying “Something went wrong? That socks!”. Hilarious, don’t you think? This is something customers wouldn’t receive at other providers. In this way customers get positively reminded of the service Mobile Vikings provides. Since the packages are ordered by the Care agents themselves, a personal note is also always included.
For the design, Mobile Vikings chose a clean and timeless design that fits within their corporate identity. They only used their white logo with the colors red and black. By using a basic design with matching colors, the beanie will still look trendy within a few years. Socks and beanies were chosen by Mobile Vikings because they are genuinely wearable and people want to put them on right away. As a result, when people wear these outside, you create awareness and people are constantly reminded of your brand.
Admit it, everyone loves gifts, right? Keep your customers happy with a little gift every now and then. This shows that you appreciate them and it increases customer retention. Moreover, happy customers often share their experiences on social media. This way you increase your visibility both online and offline. Nothing but benefits!
A rising ROI through company fashion
The gifts have an effect on both the Vikings and the team behind Mobile Vikings. For the team, it is very nice to use surprises in an approachable way. On the one hand they serve as a surprise for satisfied Vikings and on the other hand as a remedy for Vikings with a certain bad experience.
The Sunday Wardrobe™ saves you a lot of time. You won't have to think about sending and handling packages or keeping track of inventory any longer. This is a huge time saver. Nothing but benefits!
The Vikings themselves are also excited about the goodies they’re getting, and that shows in increased brand loyalty after receiving a Viking Surprise. In addition, Vikings who obtain a surprise have a higher satisfaction rate than the average customer.
Do you also want to win with merchandise or boost your business? Then don't hesitate to fill out the contact form below. Together, we'll go through your requirements and put together the ideal box for your business!