Customer success management
Elevate your customer success through company fashion
The goal in customer success management is simple - decrease your churn rate as much as possible. Of course this is easier said than done because there's usually only 1 CSM manager for multiple (big) clients.
That's where we come in, at Sunday we build custom automated solutions that give your clients that extra nudge on the moments that matter.
Dressing global brands like
Every longterm partner deserves a reward
Everybody loves a gift
As a CSM manager, you will build long-term relationships with your clients, help solve problems and support them in growing their business. Customer success management rewards their partners and clients, by giving them a thoughtful gift. That is exactly what they are looking for in Sunday.
We firmly believe that company fashion is the best gift to receive, but also the best one to give. For example Hubspot gives a Hubspot baby body if they know that one of their clients is expecting a baby.
Discover how Hubspot drastically improved renewal rates through the Sunday Wardrobe.
Ship CSM packages globally
As easy as sending an email
Sunday takes away all the friction of sending a CSM package. With the click of a button and from the comfort of your favorite sales tools, you can easily ship a package to anyone anywhere.
See how Mobile Vikings optimizes their workflow with our custom Zendesk integration.
A/B Testing
Leverage data to decrease your churn rate
At Sunday we willl actively assist you in decreasing your churn rate, for example, we can create A/B tests.
Example: We send a package of company fashion to 500 people to test if their churn rates decreases opposed to the people that did not get a package.
By doing this we can leverage data to continuously decrease your churn rate!
Find out how TikTok increased their ROI by 214%.
Do more of what you love. Let us help you get started with the Sunday Wardrobe.
How does the Sunday Wardrobe™ work?
We start by designing your collection. Together we’ll design a number of items that are both 100% on-brand and on-trend. With the help of your account manager and our fashion designers, you’ll decide which items and how many of them we’ll produce and store in the wardrobe.
Some of our customers start with one specific item (socks are great product to get started with) and extend their collection from there, other customers have a new collection coming out every season (FW/ SS) next to an essentials-collection with basics (think of plain white tees with a logo embroidered and business shirts) and a collection of premium sportswear. Anything is possible!
Whereas we used to ship the clothing we produced to our customers, we now ship them to our warehouse and store them there, where they are available for our customers upon request through the platform.
Your wardrobe can consist of different closets, each of which featuring their own stock. Each of the closets are accessible to different departments and people within the organization. The structure of those closets in the wardrobe, often follows the general structure of the organization. Some of our customers choose to have closets for their different geographic locations (eg. EMEA closet, UKI closet, Northern America closet, …), others will implement the departmental structure of the company (eg. Marketing closet, Sales closet, HR closet, …).
Before setting up the wardrobe, a workshop with all decision makers involved, will make the ideal structure crystal clear.
By attributing different access-rights and stock to different people within the organization, you can enable team-members to launch campaigns from the Sunday Wardrobe™ in just a matter of minutes. This way, your HR-manager can set up a campaign for employee onboarding boxes, your SDR’s can start sending your prospection packages to increase their meetings-booked-ratio or you can have your marketing-team set-up awesome ABM-initiatives.
